Minister for Transport Gladys Berejiklian today said 94.7 per cent of all Sydney Trains peak services arrived within the punctuality benchmark during 2014, as the NSW Government continues to deliver improvements across public transport.
This is the first full calendar year of the new and tougher way of measuring the reliability of services which gives customers a clearer picture of their performance.
Ms Berejiklian said 94.7 per cent of all peak timetabled train services in 2014 arrived within the punctuality benchmark, with all lines exceeding the 92 per cent target.
“I’m very pleased to see the levels of services are above the target, and Sydney Trains customers are experiencing a higher standard of service,” Ms Berejiklian said.
“Labor left transport in a complete mess. Today’s result shows how reliable our trains can be when a hardworking government takes the time to invest in public transport.
“Of course there is always more work to do to ensure customers receive a world-class transport service.
“Our recent customer service survey showed that people are telling us how much they are enjoying using clean, modern, safe and reliable trains, and Opal is already making a huge difference to the way customers use public transport in Sydney.”
Sydney Trains chief executive Howard Collins said the results from 2014 show the hard work to improve the customer experience is now evident.
“To reach the punctuality target every month in 2014 on the Sydney Trains network is a testament to our focus on reliability and customer service,” Mr Collins said.
“We are delighted that customers are experiencing improvements right across greater Sydney, and we will continue to look at ways to make every single journey better.”