NUMBER OF CUSTOMERS USING REAL TIME TRANSPORT APPS SURGES

NUMBER OF CUSTOMERS USING REAL TIME TRANSPORT APPS SURGES

2Thousands more customers are now tracking their public transport services every day in real time, as apps transform the way people travel around Sydney, Minister for Transport Gladys Berejiklian said today.

“Data shows customers are making around 40 million requests for travel information each month using real time apps on their smart phone,” Ms Berejiklian said.

“The NSW Government released real time transport apps in late 2012, giving customers information about when their train and bus service will arrive.

“These apps are putting an end to customers having to rush unnecessarily for their train, or waiting at a bus stop not knowing how far away their next service is.

“In the first six months since launching the apps, we saw 22 million requests for real time data each month. We’re now seeing 40 million requests for travel information a month.

“This is just another way we’re listening to our customers and giving them the information they need – when and how they want it.”

Ms Berejiklian said the 100 per cent increase in real time app use is supported by strong visitor numbers to the state’s new transport website – transportnsw.info.

“In December 2013 we launched the new transportnsw.info website and specially designed mobile version to replace the outdated 131500 website as the home of trip planning, public transport timetables and trackwork updates,” she said.

“The new website is proving a big hit with customers – with almost 10 million visits to the site and 1.3 million unique users in its first month.

“Over the New Year period, the number of users on the site at one time peaked at over 1,600 simultaneous views, an increase of 75 per cent compared with previous years. The old website simply wouldn’t have been able to handle this volume.”
Transport for NSW has six real time apps on the App Store or Google Play including TripGo, Triptastic, TripView, Arrivo Sydney, TransitTimes+ and Jaunt! Sydney.

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