Madhu Mathen has been appointed as Executive Director Inflight Services for Air India. Mr. Mathen’s selection by the Interview Panel has been approved by the Air India Board. The tenure of Mr Madhu would be for a period of three years from the date he assumes charge of the post ED(IFS), and it can be extended by one year or his retirement, whichever is earlier, a  notification by Amrita Sharan, director (personnel), Air India, read.

After a four year stint in marketing and product management at the Bangalore based pharmaceutical firm Indian Herbs,Mr.Madhu Mathen joined Air India in 1992 and has held key positions including Regional Sales Manager Southern Region based in Chennai, Regional Manager Australasia based in Sydney and most recently, General Manager Marketing at Air India Headquarters in Delhi. He is widely acknowledged to be the architect of Air India’s Australia operation turnaround.

As General Manager Marketing , Mr. Madhu Mathen was in charge of distribution for Air India’s global network . He spearheaded Air India’s foray into digital marketing and was responsible for the promotion of the newly launched flights to Stockholm, Copenhagen and Tel Aviv.

In 2017, Mr.Madhu Mathen was invited to join IATA’s Passenger Steering Group (PSG) and is currently the only official from an Indian subcontinental airline to be a member of this apex advisory body.