Mr Dominello and Fair Trading Commissioner Rod Stowe welcomed a statement today from the Australian Competition and Consumer Commission advising affected consumers of their rights under the Australian Consumer Law.
“I welcome the support of the ACCC in alerting the public to the dangers posed by these recalled products and the remedies available to them,” Mr Dominello said.
Under the ACL, consumers are entitled to claim either a repair, replacement or a refund from the supplier where a product is considered unsafe. This applies even if consumers have initially accepted a repair of their machine under the electrical safety recall.
On 23 July the NSW Government announced a government recall issued for six affected models of Samsung washing machines that pose a fire risk.
“We will continue to monitor the recall and hold Samsung accountable while ensuring consumer protections are enforced,” Mr Stowe said.
Model name and number details are on the back of the washing machine: