Fair Trading Commissioner Rod Stowe is calling on consumers from diverse backgrounds to

take advantage of the extensive information available from NSW Fair Trading before buying a

used car.

“New migrants and people from non-English speaking backgrounds can face problems when

undertaking a major purchase such as a car because of a lack of understanding of their

consumer rights,” Mr Stowe said.

“When things go wrong they may not know where to seek help or may be reluctant to lodge a

complaint.

“Many people worry they’ve picked a lemon when buying a used car but the wealth of

information available through Fair Trading will equip all consumers with the knowledge to

make the right purchasing decisions.”

Mr Stowe recommended Fair Trading’s Buying a used car brochure, which is published in

seven languages – Arabic, Chinese, Dinka, English, Farsi, Tamil and Vietnamese.

“This brochure has detailed information, including advice on the different rights and

responsibilities consumers may have when buying a car privately, buying from a licensed

dealer, buying at auction or buying from a friend,” he said.

Fair Trading also has a free app for smart phones and tablets, called My next car.

The My next car app allows users to store photos and details of cars they are considering

buying, includes an inspection check list and can compare cars side-by-side.

The app can also order a debt check on a vehicle and calculate loan repayments.

“This app is a ‘must have’ tool for anyone considering buying a used car,” Mr Stowe said. “It

empowers consumers by providing vital information that can help them make informed

purchases.”